Refund policy

At FINEMOD, we offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

The item must be unused and in its original condition
The product must include original packaging and tags
Proof of purchase (order confirmation or receipt) is required
How to Start a Return

To initiate a return, please contact us at cs@finemod.com
with your order details.

Once your request is approved, we will provide a prepaid return shipping label along with instructions on how to return your item.

Returns sent without prior approval may not be accepted.

Return Details
Return Method: UPS
Return Window: 30 days from delivery
Product Condition: New and unused
Return Shipping: Free prepaid return label provided
Restocking Fee: No restocking fee
Refunds

Once your returned item is received and inspected:

Refunds are processed within 5–7 business days
Refunds are issued to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect:

We will arrange a replacement or refund as appropriate.

Exchanges

We accept exchanges for eligible items.

The fastest way to receive a replacement is to return the original item and place a new order. Once your return is received, a refund will be issued accordingly.

Contact Information

For any questions regarding this policy, please contact us:

FINEMOD (operated by Designer Seating Inc.)
1594 Lakewood Rd Suite 19
Toms River, NJ 08755
United States

Phone: +1 848-333-9531
Email: cs@finemod.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)